Terms and Conditions
1.) Applicability
These terms and conditions apply to all transactions between MOBIETEC (Industriepark 9a, 8587 Spiere-Helkijn, Belgium, VAT BE 0877.841.090) and the customer. They also include the Warranty Provisions, User Manual, and Installation Instructions. By placing an order, the customer accepts these terms, which take precedence over the customer’s terms and conditions.
2.) Offers
Offers are non-binding and merely invitations to order. Any changes after the order confirmation are only valid with written agreement from both parties. Cancellation may result in a compensation fee of 25% of the price, with a minimum of €500.
3.) Agreement
An agreement is only concluded after written confirmation by an authorized representative of MOBIETEC. Any changes after the agreement are only valid with written consent from both parties. Costs arising from changes will be charged to the customer.
4.) Intellectual Property
MOBIETEC retains all intellectual property rights on documents and materials. These may not be copied or shown to third parties without MOBIETEC’s consent. Violation of this may result in a compensation fee of 50% of the value of the goods or services.
5.) Delivery
Delivery times are approximate. Exceeding these times does not result in penalties or compensation. Delays caused by suppliers or third parties are not the responsibility of MOBIETEC.
6.) Force Majeure
In the event of unforeseen circumstances such as war or natural disasters, MOBIETEC may revise, suspend, or terminate the agreement without compensation.
7.) Delivery Terms
Goods are delivered EX WORKS (Incoterms 2010). Risk is transferred upon delivery. The costs of receiving the goods are the customer's responsibility.
8.) Documentation
Upon delivery, the customer receives the Warranty Provisions, User Manual, and Installation Instructions. The customer must ensure that these documents are available.
9.) Assembly
If the customer undertakes assembly themselves, this is done at their own risk. MOBIETEC is not liable for damage caused during assembly. Immediate verification of the delivery by the customer is required.
10.) Liability for Assembly
MOBIETEC is only liable for assembly if the assembly site is properly prepared by the customer. Delayed assembly due to customer factors will be charged to the customer.
11.) Damage During Assembly
Damage caused by MOBIETEC personnel will not be deducted from the invoice. Claims must be reported in writing within 24 hours of the damage occurring.
12.) Warranty
The warranty on goods is specified in the Warranty Provisions. Complaints about hidden defects must be submitted within 48 hours of discovery. The warranty is void in cases of misuse or unauthorized maintenance.
13.) Limitation of Liability
MOBIETEC’s liability is limited to the invoice value of the goods and excludes indirect damages.
14.) Termination
MOBIETEC may terminate the agreement in the event of non-compliance by the customer or if there are doubts about the customer's creditworthiness.
15.) Prices
Prices are exclusive of VAT and other charges. MOBIETEC may increase the price due to changes in costs or taxes.
16.) Payment Terms
Invoices are payable immediately and without discount. Unpaid invoices will incur interest and costs. Unjustified complaints do not entitle the customer to suspend payment.
17.) Set-off
Debts between MOBIETEC and the customer will be automatically and legally set off.
18.) Retention of Title
Goods remain the property of MOBIETEC until full payment has been received. The customer may not sell or pledge the goods until the full price has been paid.
19.) Privacy
MOBIETEC processes personal data for the execution of agreements and marketing. Customers have the right to access, correct, delete, and object to their data. See the privacy policy on our website.
20.) Waiver of Rights
The failure of MOBIETEC to enforce any right does not constitute a waiver of such rights.
21.) Disputes
Disputes are subject to the exclusive jurisdiction of the courts in the district of MOBIETEC unless otherwise stated. Belgian law applies.
22.) Language
The language of these terms and conditions is the language for commercial transactions with MOBIETEC. Translations are for information purposes only.
Privacy Policy
At mobietec (hereinafter referred to as “mobietec,” “we,” or “us”), we highly value your trust. Your privacy is of great importance to us. This Privacy Policy (hereinafter “Privacy Policy”) applies to (i) our website www.mobietec.be (the “Website”), (ii) all commercial relationships between mobietec and its customers, and (iii) all commercial relationships between mobietec and the end customers of our products. Mobietec always strives to act in accordance with the Belgian Privacy Act of December 8, 1992, for the protection of privacy. This Privacy Policy provides information on what personal data we collect and how we use and process it.
By visiting the Website, placing an order with us, or using any of our services, you expressly consent to the processing of your personal data as described in this Privacy Policy. Please also read our Legal Disclaimer and Cookie Policy.
1. Types of Personal Data
“Personal data” refers to all information relating to an identified or identifiable natural person. We collect and process personal data from customers, suppliers, prospective employees, partners, and subcontractors, and their employees, in the context of our collaboration or prospecting.
This data includes:
- Company name
- First name
- Last name
- Address
- Email address
- Telephone number (landline and mobile)
- Other unique data such as your job title
- IP address
We collect only data that is relevant to our purposes and limit our data collection to the minimum necessary.
Additionally, we process personal data of applicants to recruit new employees. This data includes the aforementioned identification data, supplemented with information from a Curriculum Vitae. This processing is based on our legitimate interest in finding the right candidate.
2. Methods of Collecting Personal Data
We collect personal data in the following ways:
- When requesting a quote
- When placing an order
- By filling out a contact form on the Website
- When subscribing to our newsletter
- When registering a product on the Website for an additional commercial warranty of two years
- When creating an account on the Website for access to the Customer Portal
- During contacts at networking events or trade shows
The personal data we collect is expressly and voluntarily provided by you.
3. Use of Personal Data
We use your personal data for:
- Preparing quotes
- Executing and delivering orders
- Providing requested services (such as assembly or repairs)
- Sending newsletters
- Approving your account for the Customer Portal
- Providing an additional warranty after product registration
- Conducting customer satisfaction and market research
- Gaining insights into our customer base
- Customer service and support
- Recruiting employees
- Invoicing and accounting
4. Disclosure of Personal Data to Third Parties
We only share your personal data with third parties when necessary to provide our services (such as delivering products or performing services) or to comply with legal obligations. Third parties who gain access to your personal data are required to use it in accordance with this Privacy Policy. We ensure that your data is handled securely and remains confidential.
Mobietec will not sell, rent, or pass your personal data to third parties, except when necessary for legal obligations or to protect our rights.
5. Social Media
Mobietec is active on social media platforms such as Facebook, Instagram, LinkedIn, and YouTube to inform you about our services, news, and events. You are free to follow us or not.
6. Storage of Personal Data
We typically store your personal data for a period of 2 years, unless a longer retention period is legally required or justified. If you do not use your account during this period, your personal data will be deleted. This retention period is necessary to achieve the purposes described in this Privacy Policy.
7. Your Privacy Rights
You have the right to access, correct, update, or delete your personal data. Please contact us at privacy@mobietec.be to exercise these rights free of charge. In your request, indicate which right you wish to exercise and how we can contact you.
If you disagree with how mobietec processes your data, you can file a complaint with the Data Protection Authority (GBA):
- Drukpersstraat 35, 1000 Brussels
- Tel: +32 (0)2 274 48 00
- Fax: +32 (0)2 274 48 35
- Email: contact@apd-gba.be
- Website: www.gegevensbeschermingsautoriteit.be
If you no longer wish to receive newsletters or information about our products and services, you can unsubscribe at any time via the “unsubscribe” button in mobietec’s emails.
8. Security of Personal Data
Mobietec takes reasonable physical, technological, and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Your data is stored on a secure server, and we ensure that all parties involved adhere to privacy rules.
9. Cross-Border Processing of Personal Data
All personal data collected by mobietec is stored and processed exclusively in Belgium. No cross-border transfer or processing takes place.
10. Updates to the Privacy Policy
Mobietec may update this Privacy Policy by posting a new version on the Website. We recommend that you visit the Website regularly to stay informed of any changes.
11.) Other Websites
The Website may contain links to other websites. Mobietec is not responsible for the privacy policies or practices of these third parties.
12.) Contacting mobietec
For questions about this Privacy Policy or how we process your personal data, you can contact us:
- By email: privacy@mobietec.be
- By mail: mobietec bv, Industriepark 9a, 8587 Spiere-Helkijn (Belgium)